Reference

What Happens to Your Data

Your account record is short and readable: a mobile number, a password, the wallet you use for bKash, Nagad or Rocket, and the bets you place on cricket markets.

OTP sign-inCookie controlsCopy of your dataDeletion on request
Explore the Lobby Read FAQ
mbajee What Happens to Your Data
ASK US DIRECTLY

Where to Send a Data Request

Requests land in one queue. Tap the Help button in your profile menu and choose Privacy to open a thread with our Bangladesh support team — you stay inside the account you're signed into, so we can match your message to the right record without asking you to repeat a wallet number. Ask for a copy of your data, a correction, or a deletion, and the request gets its own reference you can follow. What we can act on depends on where you are and what local law allows.

In-account help Open your profile menu, tap Help, then Privacy. Your message carries your account ID, so we can find the record without asking you to resend a bKash, Nagad or Rocket number.
Data copy request Ask for a copy of what we hold — profile fields, sign-in times and wallet transaction references. We reply in the same thread once we're satisfied the account is yours.
Correction or closure Wrong spelling on your name, an old number, or you want the account closed: say so in one message and we'll set out what gets deleted and what has to stay.
SECURITY PRACTICE

How We Lock Records Down

Security here is mostly quiet plumbing. Passwords are stored hashed rather than as typed, and an unknown device has to clear the OTP sent to your mobile before the lobby opens at all. Cookie choices sit one tap away in your profile menu. Retention is narrower than it sounds: wallet references stay while a transaction could still be disputed, then the record goes. Correcting a name or moving the account to a new number needs that same OTP — we won't take either on a chat message.

Sign-in and OTP

Your number is the second key. A correct password alone won't open the account from an unknown device until the code sent to your phone is entered.

Cookie switch

Session cookies keep you signed in and can't be turned off. The measurement set that shows us which lobby screens you scroll past can be disabled without breaking access.

Retention thinking

Wallet references stay while a transaction could still be questioned. After that window closes, older records are dropped rather than left sitting in a backup nobody opens.

Changing the record

You can correct your name spelling or move the account to a new mobile number. Both steps need the OTP again, so nobody else can shift your record onto their phone.

Things You Ask About Privacy

The questions we field most often are about how much we hold, who sees it, and how to get it changed. If yours isn't here, the Help thread reaches the same team that reads these answers — and eligibility still depends on your local law and which regions we can serve.

Your mobile number, password hash, the wallet numbers used for bKash, Nagad or Rocket transfers, sign-in logs, and the bets and transactions on your account. Nothing beyond what running it and settling payments needs.

Yes — ask from inside the account. Open Help, choose Privacy, and request a copy. We confirm it's you first, then send the record to the same thread so it can't land in someone else's inbox.

Only to the payment handlers that move money for a deposit or payout, and to studios whose tables or slots you open, where a session token is needed. We don't sell account records to list brokers.

The switch sits in your profile settings and takes effect on the next send. Transaction messages about a bKash or Nagad transfer still arrive, because those confirm money movement rather than promote anything.

Payment references stay as long as the law where you live requires, then they're removed. Sign-in logs and cookie data go sooner. Ask us to set out the position for your region.

Use the same Help thread and mark it as a privacy concern. Our Bangladesh support team checks the activity with you and says what changed — including a sign-in from a device you don't recognise.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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