Reference

What Governs Your mbajee Account

These legal terms set out the conditions under which your account operates on mbajee — covering eligibility, jurisdiction, acceptable use and how disputes are handled.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket policy scopeDispute and contact processPolicy update notifications
mbajee What Governs Your mbajee Account
REACH OUR TEAM

How to Contact Us About Legal Matters

If a clause in our legal terms is unclear, or if you need to raise a formal concern about your account or a transaction, our support team handles legal queries through the channels below. Include your account reference and a brief description of the issue so we can route it to the right person quickly.

Team online

Live Chat

Reach our support team directly from the lobby. Use live chat for urgent account or policy questions — include your registered mobile number to speed up verification.

Email Support

For formal legal queries, written complaints or documentation requests, email us. Attach your national ID and any relevant bKash, Nagad or Rocket transaction reference.

Account Help Centre

The Help Centre in your account dashboard covers common policy questions, eligibility conditions and step-by-step guides for submitting a verification document.

ACCOUNT SECURITY

How We Handle Your Data and Account Access

Our approach to data, cookies and account security is built around limiting what we collect to what we actually need. Here is what that looks like in practice across the four areas that matter most to your account.

Data We Collect

We collect your name, mobile number and payment wallet identifiers — bKash, Nagad or Rocket — during account creation. We do not store full wallet PINs or share account data with third-party advertisers.

Cookies and Session Handling

Session cookies keep you logged in while you browse the lobby. Analytics cookies help us see which game sections you use most. You can adjust cookie preferences from your account settings at any time.

Account Retention Policy

We retain your account records for as long as your account is active and for a period afterwards as required by our operating policy. You can request a summary of held data by contacting support via email.

Requesting Changes to Your Data

To correct a name, update a registered mobile number or request deletion of your account data, submit a written request through email support with your national ID attached for identity confirmation.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our legal terms work in practice — covering eligibility, account rights, data handling and how to raise a formal concern.

Access and eligibility always depend on your local law and the region you are in. Our terms apply to your account, but they do not override local legal restrictions in any jurisdiction.

A name mismatch between your payment wallet and your account can place a hold on your transaction. Support will request your national ID to verify the correct identity and resolve the hold.

We post the revised version on this page with an updated effective date at the top. If you continue using your account after that date, you have accepted the changes.

Yes. Email our support team with your account reference and a copy of your national ID. We will compile and send the data summary we hold linked to your account.

A national ID and a recent transaction record from your bKash, Nagad or Rocket app are the standard requirements. Support may ask for additional confirmation depending on the nature of the request.

Submit your dispute in writing via email support, including your account reference, the relevant transaction or policy section, and the outcome you are seeking. Our team will respond with a formal position.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.